Skills
Usher Skills & Tools
The technical skills, people skills and tools employers look for in ushers, and how to build and show them.
What skills do ushers need?
Ushers need technical skills such as ticket scanning, seat maps, and crowd management, plus people skills like friendliness and calm. They also use tools such as Ticket scanners and Flashlights.
Technical (hard) skills
- Ticket scanning
- Seat maps
- Crowd management
- Accessibility help
- Emergency procedures
- Radio use
People (soft) skills
- Friendliness
- Calm
- Patience
- Communication
Tools, equipment and technology
- Ticket scanners
- Flashlights
- Radios
- Seat maps
- Wheelchairs
- Signage
Skills in action: common tasks
These step-by-step guides show how ushers put their skills to work:
- How to seat guests in a dark theater
- How to handle a guest who breaks venue rules
- How to help evacuate a venue
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Ticket scanning” and “Seat maps.”
- Prove soft skills with results: instead of listing “friendliness,” describe a situation where you used it.
- List credentials such as Crowd management training near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our usher glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Usher training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.