Hiring guide · Business & Office
How to Hire an Insurance Claims Clerk
Pay benchmarks, qualifications, sourcing, screening and interview questions for hiring insurance claims clerks, plus a plan to get them productive fast.
Write a clear job description, offer competitive pay (the national median is $49,230), recruit through community college business programs and career centers, verify AINS where applicable, run a structured interview with a practical skills check, and onboard with a 30-60-90 day plan.
Pay data: BLS OEWS, May 2025 · Outlook: BLS 2025–35 · Checked October 15, 2026
The hiring market for insurance claims clerks
There are about 239,100 insurance claims clerks employed in the U.S., with roughly 17,500 openings each year. Employment is projected to change -1.9% from 2025–35 (a projected decline). Most openings come from replacing workers who retire or change careers, so a steady pipeline matters.
Pay benchmarks for offers
| Candidate level | Annual | Hourly* |
|---|---|---|
| Entry level (10th–25th percentile) | $37,560–$44,270 | $18.06–$21.28 |
| Typical / mid-career (median) | $49,230 | $23.67 |
| Experienced (75th percentile) | $60,490 | $29.08 |
| Top of market (90th percentile) | $73,590 | $35.38 |
*Annual ÷ 2,080 hours except median. National BLS data; adjust for your state and metro area. Many states and cities now require pay ranges in job postings.
What to look for
Must-haves
- High school diploma or equivalent (typical entry level)
- Claims processing
- Accuracy
Nice-to-haves
- AINS
- INS courses
- Medical terminology course
- Experience with claims systems
Where to find insurance claims clerks
- Community college business programs and career centers
- Professional associations (such as SHRM, PMI and state CPA societies)
- LinkedIn and niche job boards
- Internal promotion from front-line roles
- Job postings that use common alternate titles: Claims Processor, Policy Processing Clerk, Claims Assistant, Insurance Clerk
Screening checklist
- A skills assessment (Excel, writing or role software)
- Credential verification (CPA, PMP, SHRM-CP, paralegal certificate)
- Reference checks focused on reliability and accuracy
- A structured interview with a short work sample
Follow federal, state and local rules on background checks, drug testing and fair-chance hiring, and apply screening consistently to all candidates for the role.
Interview questions to ask
Ask every candidate the same questions and score answers on a structured scorecard.
1. “Describe office experience.”
What a strong answer includes: Share.
2. “How do you stay accurate?”
What a strong answer includes: Explain.
3. “How do you handle upset customers?”
What a strong answer includes: Explain.
4. “What do you know about insurance?”
What a strong answer includes: Explain.
5. “How do you manage volume?”
What a strong answer includes: Explain.
Practical skills checks
A short demonstration beats a perfect resume. Ask candidates to talk you through, or perform under supervision, tasks such as:
- Take a First Notice of Loss (see the steps)
- Process a Policy Endorsement (see the steps)
- Chase Missing Claim Documents (see the steps)
Red flags
- Can’t describe basic safety practices for the role
- Vague or inconsistent work history with no explanation
- Unfamiliar with core terms such as Claim, Policy, Policyholder
- Negative talk about every past employer or coworker
Onboard for retention
The first 90 days decide whether a new hire stays. Use our Insurance Claims Clerk 30-60-90 day onboarding plan and give every new hire the same foundation with Insurance Claims Clerk training. Show them the path forward: Claims Clerk → Claims Specialist → Claims Adjuster → Claims Supervisor.
Hiring insurance claims clerks: FAQ
How much should I pay an insurance claims clerk?
The U.S. median wage for insurance claims clerks is $49,230 per year ($23.67/hour), according to BLS May 2025 data. Entry-level offers often fall near the 25th percentile ($44,270), while experienced hires command closer to the 75th percentile ($60,490). Adjust for your local market.
What qualifications should an insurance claims clerk have?
BLS lists “high school diploma or equivalent” as the typical entry-level education. Look for AINS and INS courses where relevant, plus skills such as claims processing, insurance terminology, and coverage verification.
How long does it take to train a new insurance claims clerk?
Becoming qualified typically takes A few months on the job. After hire, plan for a structured 30-60-90 day onboarding period; BLS classifies on-the-job training for this occupation as “moderate-term on-the-job training.”