Concierge Job Description Template

Job title

Concierge

Job summary

[Company name] is seeking a dependable concierge to join our team in [city, state]. In this role, you will greet guests and answer questions, book reservations and tickets and support our team’s commitment to safety, quality and service.

Responsibilities

• Greet guests and answer questions
• Book reservations and tickets
• Arrange transportation and tours
• Recommend restaurants and attractions
• Handle special requests and deliveries
• Build relationships with local businesses
• Follow up with guests
• Follow company policies, safety procedures and applicable regulations

Required qualifications

• High school diploma or equivalent
• Working knowledge of local knowledge and reservations and booking
• Friendliness and resourcefulness
• [Add role-specific requirements, such as driver’s license or ability to pass a background check, if job-related]

Preferred qualifications

• Les Clefs d’Or membership
• AHLEI hospitality certifications
• Guest service training
• Experience with reservation platforms

Skills

• Transportation coordination
• Customer service
• Event ticketing
• Problem solving
• Communication
• Discretion

Work environment and schedule

Concierges work at hotel and building lobbies and desks, interacting with guests all day. Shifts include mornings, evenings, weekends and holidays.

Pay and benefits

$[min]–$[max] per [hour/year], depending on experience. [List benefits: health insurance, paid time off, retirement plan, training and certification support.]

Equal opportunity

[Company name] is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and we provide reasonable accommodations upon request.