Hospitality, Food & Tourism training

Concierge Training

Learn what concierges do and how they do it: a semi-in-depth, practical course covering the role, vocabulary, common procedures, safety and career launch.

Updated By the Career Education Institute Curriculum Team
Enroll nowView syllabus
What you’ll learn in Concierge training

A practical, general introduction to the concierge job: what the role involves, 15+ key terms, how to perform common tasks such as book a hard-to-get reservation and build a guest itinerary, safety essentials and how to launch your career. Online, self-paced, about 10 hours, $89.99.

  • Tuition
    $89.99
    Volume pricing from 2 seats
  • Length
    10 hours
    10 modules
  • Format
    Online
    Self-paced, any device
  • Access
    12 months
    LMS access
  • Level
    Beginner
    To intermediate
  • You receive
    Certificate
    Of completion

Learning outcomes

By the end of this course you will be able to:

  • Explain what a concierge does day to day, where they work and how the role fits into the team
  • Use 15+ essential concierge terms correctly
  • Walk through book a hard-to-get reservation, build a guest itinerary, and handle a special occasion request step by step
  • Identify the tools, equipment and technology used on the job
  • Apply core safety, compliance and professional standards
  • Map your path into the field, including credentials such as Les Clefs d’Or membership

Course syllabus

10 modules, about 10 hours in total.

MODULE 01Introduction to the Concierge Role50 min
  • What concierges do and why the role matters
  • Where they work: settings, employers and teams
  • Pay, job outlook and the career ladder
  • Professional and ethical expectations
MODULE 02A Day on the Job35 min
  • A realistic shift, start to finish
  • Schedules, shifts and workload
  • Working with supervisors, coworkers and customers
  • The best and hardest parts of the job
MODULE 03Essential Concierge Vocabulary1 hr
  • Key term: Les Clefs d’Or
  • Key term: VIP
  • Key term: Amenity
  • Key term: Reservation
  • Key term: Car service
  • Plus 10 more terms with practice drills
MODULE 04Core Duties and Responsibilities1 hr
  • Greet guests and answer questions
  • Book reservations and tickets
  • Arrange transportation and tours
  • Recommend restaurants and attractions
  • Handle special requests and deliveries
MODULE 05Common Tasks, Step by Step2 hr 10 min
  • How to book a hard-to-get reservation
  • How to build a guest itinerary
  • How to handle a special occasion request
  • Common mistakes and how to avoid them
MODULE 06Tools, Equipment and Technology50 min
  • Reservation platforms
  • Phone and email
  • Concierge software
  • Maps and guides
  • Ticketing services
MODULE 07Safety, Compliance and Professional Standards1 hr 10 min
  • Protect guest privacy
  • Verify identity before sharing information
  • Recommend safe transportation
  • Know emergency procedures
MODULE 08Skills Employers Look For50 min
  • Local knowledge
  • Reservations and booking
  • Transportation coordination
  • Friendliness
  • Resourcefulness
MODULE 09Launching Your Concierge Career50 min
  • Education and training pathways
  • Credential overview: Les Clefs d’Or membership
  • Credential overview: AHLEI hospitality certifications
  • Resume and interview preparation
  • Your first 90 days on the job
MODULE 10Final Knowledge Check50 min
  • Comprehensive practice exam with explanations
  • Certificate of completion on passing

Who this training is for

  • Students: find out what the concierge job is really like before choosing a program or major.
  • Career changers: test-drive the field and build vocabulary and confidence before investing in formal training.
  • New hires and employers: shorten ramp-up time with a consistent foundation for every new concierge.

Pricing

$89.99 per learner. Buying for a team? Volume pricing applies automatically from 2 learners.

SeatsDiscount
2 to 101% off
11 to 202% off
21 to 503% off
51 to 1005% off
101 to 2507% off
251 to 5008% off
501 to 1,00010% off

Free preview lessons

Sample the course material for free:

Why train for this career

Concierges assist guests and residents with reservations, tickets, transportation, recommendations and special requests in hotels, residential buildings and other settings. BLS reports a median wage of $38,950 (May 2025) and about 6,900 openings per year. Read the full concierge career profile or see salary details.

Enroll in Concierge Training

Fill this out and press the button: your email app will open with a pre-filled message to our enrollment team (info@hazwoper-osha.com). We reply with a payment link or invoice and your learning-platform login. Nothing you type is stored on this website.

Course Concierge Training · 10 hours · $89.99 per learner

We currently serve U.S. residents only.
Got a code from your school, college, employer or organization? Enter it to save 10%.

Prefer to call? 1-866-429-6742 · Email info@hazwoper-osha.com

Your email app should now be open with your request. Just press send. If nothing opened, copy the message below and email it to info@hazwoper-osha.com (cc hasan@hazwoper-osha.com).





Concierge training FAQ
How long is the Concierge training?
About 10 hours, online, self-paced. You get 12 months of LMS access, so you can learn around work or school.
How much does the Concierge training cost?
$89.99 per learner. Volume pricing applies automatically from 2 learners, up to 10% off for large groups.
Is the course online?
Yes. The course runs on our online learning platform (LMS). After you enroll, we email your login details.
Will this course make me a licensed or certified concierge?
No. This is a general career-preparation course. It does not by itself grant a state license, national certification or academic credit. It is designed to help you understand the job and prepare for the formal training, exams and interviews that follow.
Who is this course for?
Students exploring careers, adults changing careers, new hires who want a faster ramp-up, and employers onboarding concierges.
How do I enroll?
Use the enrollment form on this page. It opens a pre-filled email to our team, and we reply with your payment link or invoice and your LMS access. You can also call 1-866-429-6742.
Do you offer group or employer pricing?
Volume pricing from 2 seats. Choose “My team or employees” on the form or visit our employer training page.
What do I receive when I finish?
Certificate of completion from Career Education Institute after you pass the final knowledge check.


Enroll nowFree practice test