Glossary
Concierge Terms & Vocabulary
15 essential concierge terms with plain-English definitions: the vocabulary you’ll hear in training and on day one.
Key concierge vocabulary
These 15 terms come up constantly in concierge training, on the job and in interviews. Knowing them helps you follow instructions, document accurately and sound prepared.
- Amenity
- A special item for a guest.
- Car service
- A booked private car.
- Concierge log
- A record of requests and follow-ups.
- Follow-up
- Checking that service met expectations.
- Guest profile
- Preferences recorded for future stays.
- A lesser-known local favorite.
- Itinerary
- A plan for a guest’s activities.
- Les Clefs d’Or
- An international association of hotel concierges.
- Lobby
- The hotel entrance area.
- Package handling
- Receiving and delivering packages.
- Preferred partner
- A business with a relationship with the hotel.
- Reservation
- A booked table, ticket or service.
- Turn-key request
- A request handled completely for the guest.
- Upsell
- Offering premium options.
- VIP
- A guest requiring special attention.
Practice these terms
Test yourself with the free Concierge practice test: it includes vocabulary questions built from this list. For a complete course, see Concierge training.
Browse terms from every career in our career glossary.