Free practice test

Concierge Practice Test

Check what you know about the concierge job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on concierge knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15Les Clefs d’Or is:
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Answer: A concierge association. It’s for professional concierges.

Question 2 of 15Before sharing guest information, you should:
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Answer: Verify identity. Protect privacy.

Question 3 of 15A good itinerary includes:
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Answer: Free time and transportation. Balance and logistics matter.

Question 4 of 15Preferred partners are:
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Answer: Businesses with hotel relationships. They help fulfill requests.

Question 5 of 15A concierge log is:
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Answer: A record of requests. It tracks requests.

Question 6 of 15Which term matches this definition: “An international association of hotel concierges.”
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Answer: Les Clefs d’Or. Les Clefs d’Or: An international association of hotel concierges.

Question 7 of 15What does “Upsell” mean?
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Answer: Offering premium options.. Upsell: Offering premium options.

Question 8 of 15Which term matches this definition: “A business with a relationship with the hotel.”
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Answer: Preferred partner. Preferred partner: A business with a relationship with the hotel.

Question 9 of 15What does “Reservation” mean?
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Answer: A booked table, ticket or service.. Reservation: A booked table, ticket or service.

Question 10 of 15Which term matches this definition: “The hotel entrance area.”
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Answer: Lobby. Lobby: The hotel entrance area.

Question 11 of 15What does “Concierge log” mean?
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Answer: A record of requests and follow-ups.. Concierge log: A record of requests and follow-ups.

Question 12 of 15Which term matches this definition: “A request handled completely for the guest.”
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Answer: Turn-key request. Turn-key request: A request handled completely for the guest.

Question 13 of 15What does “Guest profile” mean?
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Answer: Preferences recorded for future stays.. Guest profile: Preferences recorded for future stays.

Question 14 of 15Which term matches this definition: “A special item for a guest.”
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Answer: Amenity. Amenity: A special item for a guest.

Question 15 of 15What does “VIP” mean?
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Answer: A guest requiring special attention.. VIP: A guest requiring special attention.

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