Concierge how-to

How to Handle a Special Occasion Request

Special touches create lasting memories.

Updated By the Career Education Institute Curriculum Team
Quick answer

Special touches create lasting memories. In short: learn; coordinate; time, then complete the remaining steps below.

Step by step

  1. Learn the occasion and preferences.

  2. Coordinate with florists, bakeries or housekeeping.

  3. Time delivery carefully.

  4. Add a personal note.

  5. Confirm with the guest discreetly.

  6. Follow up.

Safety reminders for concierges

  • Protect guest privacy
  • Verify identity before sharing information
  • Recommend safe transportation
  • Know emergency procedures

Les Clefs d’Or · VIP · Amenity · Reservation · Car service · Itinerary: see the full concierge glossary.

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