Career roadmap
How to Become a Concierge
The education, training, certifications and steps it takes to start working as a concierge, plus how long it takes and where the career can lead.
To become a concierge: (1) work in hospitality, (2) learn your city, (3) build contacts, (4) become a concierge, (5) advance. Most people need about 1–6 months on the job. BLS lists “high school diploma or equivalent” as the typical entry-level education.
5 steps to become a concierge
Work in hospitality
Front desk or guest services.
Learn your city
Explore restaurants and attractions.
Build contacts
Network with local businesses.
Become a concierge
Apply at hotels or buildings.
Advance
Become a chief concierge or guest services manager.
Education and training requirements
A high school diploma is typical. Concierges learn on the job and through local experience.
| Typical entry-level education (BLS) | High school diploma or equivalent |
|---|---|
| Related work experience | None |
| On-the-job training | Moderate-term on-the-job training |
| Typical training time | 1–6 months on the job |
Certifications and licenses
- Les Clefs d’Or membership: International association for elite hotel concierges.
- AHLEI hospitality certifications: Hotel guest service credentials.
- Guest service training: Hospitality courses.
- Foreign language skills: Helpful for international guests.
Skills to build now
Start with local knowledge, reservations and booking, and transportation coordination, and practice friendliness and resourcefulness. Learning the concierge vocabulary early makes training and interviews easier.
Where the career can lead
- Guest Services Agent: Assist guests.
- Concierge: Handle requests and recommendations.
- Chief Concierge: Lead the concierge team.
- Guest Services or Front Office Manager: Manage guest services.
Get a head start
Our self-paced Concierge training gives you a realistic, practical overview of the job (duties, terminology, step-by-step tasks, safety and interview prep) so you can decide with confidence and show employers you’re serious.
Common questions about getting started
Do concierges need a degree?
No. Experience and local knowledge matter.
How long does it take to become a concierge?
Most people need about 1–6 months on the job of training. A high school diploma is typical. Concierges learn on the job and through local experience.
Do you need a degree to be a concierge?
No four-year degree is typically required. BLS lists “high school diploma or equivalent” as the typical entry-level education, plus moderate-term on-the-job training.
What certifications are available for concierges?
Common credentials include Les Clefs d’Or membership, AHLEI hospitality certifications, Guest service training, and Foreign language skills. Requirements vary by state and employer.
Sources
- U.S. Bureau of Labor Statistics, BLS Occupational Employment and Wage Statistics (OEWS), May 2025, SOC 39-6012 (Concierges).
- U.S. Bureau of Labor Statistics, BLS Employment Projections, Table 1.2 (2025–35).
- O*NET OnLine summary for Concierges (U.S. Department of Labor).
- BLS Occupational Outlook Handbook.
Reviewed by the Career Education Institute Curriculum Team. Pay figures are national estimates; local pay varies. See our editorial policy.