Skills
Concierge Skills & Tools
The technical skills, people skills and tools employers look for in concierges, and how to build and show them.
What skills do concierges need?
Concierges need technical skills such as local knowledge, reservations and booking, and transportation coordination, plus people skills like friendliness and resourcefulness. They also use tools such as Reservation platforms and Phone and email.
Technical (hard) skills
- Local knowledge
- Reservations and booking
- Transportation coordination
- Customer service
- Event ticketing
- Problem solving
People (soft) skills
- Friendliness
- Resourcefulness
- Communication
- Discretion
Tools, equipment and technology
- Reservation platforms
- Phone and email
- Concierge software
- Maps and guides
- Ticketing services
- Local business contacts
Skills in action: common tasks
These step-by-step guides show how concierges put their skills to work:
- How to book a hard-to-get reservation
- How to build a guest itinerary
- How to handle a special occasion request
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Local knowledge” and “Reservations and booking.”
- Prove soft skills with results: instead of listing “friendliness,” describe a situation where you used it.
- List credentials such as Les Clefs d’Or membership near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our concierge glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Concierge training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.