Concierge how-to

How to Book a Hard-to-Get Reservation

Relationships and timing make the impossible possible.

Updated By the Career Education Institute Curriculum Team
Quick answer

Relationships and timing make the impossible possible. In short: ask; call; ask, then complete the remaining steps below.

Step by step

  1. Ask the guest about date, time and flexibility.

  2. Call your contact at the restaurant.

  3. Ask about cancellations or bar seating.

  4. Offer alternatives if needed.

  5. Confirm details with the guest.

  6. Follow up after the meal.

Safety reminders for concierges

  • Protect guest privacy
  • Verify identity before sharing information
  • Recommend safe transportation
  • Know emergency procedures

Les Clefs d’Or · VIP · Amenity · Reservation · Car service · Itinerary: see the full concierge glossary.

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