FAQ
Concierge FAQ
Answers to the most common questions about working as a concierge.
Straight answers to the questions people ask most about becoming a concierge: pay, training time, degrees, certifications and whether it’s a good career.
9 questions about concierges
Do concierges need a degree?
No. Experience and local knowledge matter.
What is Les Clefs d’Or?
An elite international association of hotel concierges.
Where do concierges work?
Hotels, residential buildings, hospitals and offices.
How much does a concierge make?
The median annual wage for concierges was $38,950 ($18.73 per hour) in May 2025, according to the U.S. Bureau of Labor Statistics. The lowest 10% earned less than $31,620 and the highest 10% earned more than $57,570.
How long does it take to become a concierge?
Most people need about 1–6 months on the job of training. A high school diploma is typical. Concierges learn on the job and through local experience.
Do you need a degree to be a concierge?
No four-year degree is typically required. BLS lists “high school diploma or equivalent” as the typical entry-level education, plus moderate-term on-the-job training.
Is concierge a good career?
It can be, depending on your goals. Employment is projected to change +2.6% from 2025–35 (about as fast as average), with about 6,900 openings each year. Upsides include fun, varied work; a common challenge is that demanding requests.
What skills does a concierge need?
Key technical skills include local knowledge, reservations and booking, transportation coordination, and customer service. Employers also value friendliness, resourcefulness, and communication.
What certifications are available for concierges?
Common credentials include Les Clefs d’Or membership, AHLEI hospitality certifications, Guest service training, and Foreign language skills. Requirements vary by state and employer.
Still deciding?
Try the Concierge fit quiz, compare with Hotel Front Desk Agent, or explore Concierge training.
Sources
- U.S. Bureau of Labor Statistics, BLS Occupational Employment and Wage Statistics (OEWS), May 2025, SOC 39-6012 (Concierges).
- U.S. Bureau of Labor Statistics, BLS Employment Projections, Table 1.2 (2025–35).
- O*NET OnLine summary for Concierges (U.S. Department of Labor).
- BLS Occupational Outlook Handbook.
Reviewed by the Career Education Institute Curriculum Team. Pay figures are national estimates; local pay varies. See our editorial policy.