Day in the life
A Day in the Life of a Concierge
What concierges actually do from the start of a shift to the end: the tasks, tools, schedule and realities of the job.
What is a typical day like for a concierge?
Review arriving VIPs and special requests. From there, the day usually includes greet guests and answer questions, book reservations and tickets, and arrange transportation and tours. Shifts include mornings, evenings, weekends and holidays.
Hour by hour: a typical shift
No two days are identical, but this timeline reflects a realistic day for a concierge working full time.
- Review arriving VIPs and special requests.
- Book a dinner reservation at a popular restaurant.
- Arrange a car service to the airport.
- Recommend a walking tour to a family.
- Find last-minute theater tickets.
- Coordinate flowers and a cake for an anniversary.
- Call partner restaurants to maintain relationships.
Where concierges work
Concierges work at hotel and building lobbies and desks, interacting with guests all day.
Hours and schedule
Shifts include mornings, evenings, weekends and holidays.
Tasks you’ll do most often
- Greet guests and answer questions
- Book reservations and tickets
- Arrange transportation and tours
- Recommend restaurants and attractions
- Handle special requests and deliveries
- Build relationships with local businesses
- Follow up with guests
Tools you’ll use every day
- Reservation platforms
- Phone and email
- Concierge software
- Maps and guides
- Ticketing services
- Local business contacts
The best and hardest parts of the job
What people like
- Fun, varied work
- Build local connections
- Tips in some hotels
- No degree required
What’s hard
- Demanding requests
- Weekend and holiday work
- Pressure to deliver
- Standing for long periods
You’ll likely thrive if…
- I love my city
- I enjoy solving problems
- I like helping people
- I’m resourceful
- I stay calm with demanding requests
- I like networking
Not sure? Take the free Concierge fit quiz or the Career Match Quiz.
Staying safe on the job
- Protect guest privacy
- Verify identity before sharing information
- Recommend safe transportation
- Know emergency procedures