Concierge how-to

How to Build a Guest Itinerary

A thoughtful itinerary makes a trip memorable.

Updated By the Career Education Institute Curriculum Team
Quick answer

A thoughtful itinerary makes a trip memorable. In short: ask; check; group, then complete the remaining steps below.

Step by step

  1. Ask about interests and pace.

  2. Check opening hours and locations.

  3. Group activities by neighborhood.

  4. Book reservations and tickets.

  5. Include transportation.

  6. Provide a printed or digital copy.

Safety reminders for concierges

  • Protect guest privacy
  • Verify identity before sharing information
  • Recommend safe transportation
  • Know emergency procedures

Les Clefs d’Or · VIP · Amenity · Reservation · Car service · Itinerary: see the full concierge glossary.

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