Free practice test

Retail Sales Associate Practice Test

Check what you know about the retail sales associate job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on retail sales associate knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15Conversion rate measures:
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Answer: Shoppers who buy versus those who visit. It shows sales effectiveness.

Question 2 of 15A planogram shows:
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Answer: Where products go. It maps product placement.

Question 3 of 15Shrink is:
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Answer: Lost inventory. Theft, damage and error.

Question 4 of 15If you see shoplifting, you should:
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Answer: Follow store policy, usually notify management. Never confront; follow policy.

Question 5 of 15UPT stands for:
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Answer: Units per transaction. Average items per sale.

Question 6 of 15Which term matches this definition: “Stock keeping unit.”
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Answer: SKU. SKU: Stock keeping unit.

Question 7 of 15What does “Conversion rate” mean?
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Answer: Shoppers who buy divided by shoppers who visit.. Conversion rate: Shoppers who buy divided by shoppers who visit.

Question 8 of 15Which term matches this definition: “Average amount spent per purchase.”
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Answer: Average transaction value (ATV). Average transaction value (ATV): Average amount spent per purchase.

Question 9 of 15What does “Units per transaction (UPT)” mean?
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Answer: Average items per sale.. Units per transaction (UPT): Average items per sale.

Question 10 of 15Which term matches this definition: “An extra item suggested at checkout.”
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Answer: Add-on. Add-on: An extra item suggested at checkout.

Question 11 of 15What does “Loyalty program” mean?
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Answer: Rewards for repeat customers.. Loyalty program: Rewards for repeat customers.

Question 12 of 15Which term matches this definition: “Point of sale system.”
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Answer: POS. POS: Point of sale system.

Question 13 of 15What does “Upsell” mean?
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Answer: Suggesting a higher-value item.. Upsell: Suggesting a higher-value item.

Question 14 of 15Which term matches this definition: “A diagram showing where products go.”
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Answer: Planogram. Planogram: A diagram showing where products go.

Question 15 of 15What does “Markdown” mean?
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Answer: A price reduction.. Markdown: A price reduction.

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