Free practice test

Telephone Operator Practice Test

Check what you know about the telephone operator job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on telephone operator knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15TRS stands for:
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Answer: Telecommunications relay service. Relay.

Question 2 of 15Relay text should be:
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Answer: Word for word. Verbatim.

Question 3 of 15A collect call is paid by:
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Answer: The receiver. Billing.

Question 4 of 15In an emergency, get first:
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Answer: The location. Location.

Question 5 of 15A TTY is:
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Answer: A text telephone. Device.

Question 6 of 15Which term matches this definition: “Connects deaf and hearing callers.”
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Answer: Relay service. Relay service: Connects deaf and hearing callers.

Question 7 of 15What does “Queue” mean?
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Answer: Calls waiting.. Queue: Calls waiting.

Question 8 of 15Which term matches this definition: “Log of a call.”
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Answer: Call detail record. Call detail record: Log of a call.

Question 9 of 15What does “911 transfer” mean?
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Answer: Sending emergencies to dispatch.. 911 transfer: Sending emergencies to dispatch.

Question 10 of 15Which term matches this definition: “Finding phone numbers.”
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Answer: Directory assistance. Directory assistance: Finding phone numbers.

Question 11 of 15What does “TRS” mean?
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Answer: Telecommunications relay service.. TRS: Telecommunications relay service.

Question 12 of 15Which term matches this definition: “Text telephone.”
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Answer: TTY. TTY: Text telephone.

Question 13 of 15What does “Operator-assisted call” mean?
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Answer: Call placed with help.. Operator-assisted call: Call placed with help.

Question 14 of 15Which term matches this definition: “Receiver pays.”
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Answer: Collect call. Collect call: Receiver pays.

Question 15 of 15What does “Average handle time” mean?
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Answer: Average call length.. Average handle time: Average call length.

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