Telephone Operator how-to

How to Relay a Text Telephone Call

Relay connects callers fairly.

Updated By the Career Education Institute Curriculum Team
Quick answer

Relay connects callers fairly. In short: greet; type; read, then complete the remaining steps below.

Step by step

  1. Greet both parties.

  2. Type exactly what’s said.

  3. Read typed text aloud.

  4. Use turn-taking cues.

  5. Stay neutral.

  6. Keep it confidential.

Safety reminders for telephone operators

  • Keep calls confidential
  • Follow emergency procedures
  • Use ergonomic equipment
  • Take breaks

Directory assistance · Collect call · Relay service · TRS · TTY · VRS: see the full telephone operator glossary.

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