Career roadmap
How to Become a Telephone Operator
The education, training, certifications and steps it takes to start working as a telephone operator, plus how long it takes and where the career can lead.
To become a telephone operator: (1) finish high school, (2) build typing speed, (3) apply to a provider, (4) complete training, (5) grow. Most people need about A few weeks on the job. BLS lists “high school diploma or equivalent” as the typical entry-level education.
5 steps to become a telephone operator
Finish high school
Or GED.
Build typing speed
Key for relay.
Apply to a provider
Entry role.
Complete training
Procedures.
Grow
Lead or supervisor.
Education and training requirements
A high school diploma and short-term on-the-job training are typical.
| Typical entry-level education (BLS) | High school diploma or equivalent |
|---|---|
| Related work experience | None |
| On-the-job training | Short-term on-the-job training |
| Typical training time | A few weeks on the job |
Certifications and licenses
- Relay service training: Employer program.
- Typing certificate: Helpful.
- Customer service training: Helpful.
- Confidentiality training: Required for relay.
Skills to build now
Start with call handling, directory search, and relay procedures, and practice clear speaking and patience. Learning the telephone operator vocabulary early makes training and interviews easier.
Where the career can lead
- Operator: Handle calls.
- Lead Operator: Train.
- Supervisor: Lead teams.
- Call Center Manager: Run centers.
Get a head start
Our self-paced Telephone Operator training gives you a realistic, practical overview of the job (duties, terminology, step-by-step tasks, safety and interview prep) so you can decide with confidence and show employers you’re serious.
Common questions about getting started
Do I need a degree?
No.
How long does it take to become a telephone operator?
Most people need about A few weeks on the job of training. A high school diploma and short-term on-the-job training are typical.
Do you need a degree to be a telephone operator?
No four-year degree is typically required. BLS lists “high school diploma or equivalent” as the typical entry-level education, plus short-term on-the-job training.
What certifications are available for telephone operators?
Common credentials include Relay service training, Typing certificate, Customer service training, and Confidentiality training. Requirements vary by state and employer.
Sources
- U.S. Bureau of Labor Statistics, BLS Occupational Employment and Wage Statistics (OEWS), May 2025, SOC 43-2021 (Telephone operators).
- U.S. Bureau of Labor Statistics, BLS Employment Projections, Table 1.2 (2025–35).
- O*NET OnLine summary for Telephone operators (U.S. Department of Labor).
- BLS Occupational Outlook Handbook.
Reviewed by the Career Education Institute Curriculum Team. Pay figures are national estimates; local pay varies. See our editorial policy.