Day in the life
A Day in the Life of a Telephone Operator
What telephone operators actually do from the start of a shift to the end: the tasks, tools, schedule and realities of the job.
What is a typical day like for a telephone operator?
Log in to the operator console. From there, the day usually includes answer operator calls, provide directory assistance, and place assisted calls. Shifts include nights, weekends and holidays.
Hour by hour: a typical shift
No two days are identical, but this timeline reflects a realistic day for a telephone operator working full time.
- Log in to the operator console.
- Handle directory requests.
- Place a collect call.
- Relay a text call.
- Transfer an emergency to 911.
- Help an elderly caller.
- Log out.
Where telephone operators work
Operators work in call centers and remotely.
Hours and schedule
Shifts include nights, weekends and holidays.
Tasks you’ll do most often
- Answer operator calls
- Provide directory assistance
- Place assisted calls
- Handle collect calls
- Relay calls for deaf callers
- Handle emergency transfers
- Record call details
Tools you’ll use every day
- Operator consoles
- Headsets
- Directory databases
- Relay software
- Call logging systems
- Text telephones
The best and hardest parts of the job
What people like
- Short training
- Help people connect
- Remote options
- Steady pace
What’s hard
- Steep decline in jobs
- Very few openings
- Repetitive work
- Shift work
You’ll likely thrive if…
- I have a clear voice
- I type fast
- I’m patient
- I don’t mind shifts
- I like helping people connect
- I want short training
Not sure? Take the free Telephone Operator fit quiz or the Career Match Quiz.
Staying safe on the job
- Keep calls confidential
- Follow emergency procedures
- Use ergonomic equipment
- Take breaks