How to relay a text telephone call
Relay connects callers fairly.
6 steps →How-to guides
Telephone Operator How-To Guides
Step-by-step guides to common telephone operator tasks: the practical side of the job.
Common telephone operator tasks
Step-by-step overviews of tasks telephone operators perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to transfer an emergency call to 911
Fast transfers save lives.
6 steps →How to help a caller find a hard-to-find number
Persistence helps callers.
6 steps →Before you practice
Learn every core task
Our Telephone Operator training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.