Day in the life
A Day in the Life of a Computer Repair Technician
What computer repair technicians actually do from the start of a shift to the end: the tasks, tools, schedule and realities of the job.
Review service tickets and parts in stock. From there, the day usually includes diagnose hardware and software problems, replace failed components, and remove malware and reinstall systems. Most work full-time days; some field roles include on-call or evening work.
Hour by hour: a typical shift
No two days are identical, but this timeline reflects a realistic day for a computer repair technician working full time.
- Review service tickets and parts in stock.
- Diagnose a laptop that won’t boot and replace its failed SSD.
- Restore the customer’s data from backup.
- Drive to a store to repair a point-of-sale terminal.
- Service a copier, replacing worn rollers.
- Remove malware from a desktop and install security updates.
- Order parts and update tickets.
Where computer repair technicians work
Technicians work in repair shops, retail stores, corporate IT departments and at customer sites. Field techs drive between locations and lift equipment.
Hours and schedule
Most work full-time days; some field roles include on-call or evening work.
Tasks you’ll do most often
- Diagnose hardware and software problems
- Replace failed components
- Remove malware and reinstall systems
- Recover and transfer data
- Service printers, copiers and POS systems
- Perform preventive maintenance
- Document repairs and advise customers
Tools you’ll use every day
- Screwdriver sets and ESD kits
- Multimeters
- Diagnostic software
- Imaging and backup tools
- Replacement parts
- Ticketing systems
The best and hardest parts of the job
What people like
- Quick entry with certifications
- Hands-on problem solving
- Path into broader IT careers
- Field roles offer variety
What’s hard
- Some repair work is declining
- Frustrated customers
- Driving and lifting for field roles
- Modest pay at entry level
You’ll likely thrive if…
- I like taking things apart and fixing them
- I enjoy troubleshooting
- I’m patient with customers
- I want to start in IT quickly
- I don’t mind driving to job sites
- I like hands-on work
Not sure? Take the free Computer Repair Technician fit quiz or the Career Match Quiz.
Staying safe on the job
- Use ESD protection when handling components
- Unplug devices and discharge power supplies
- Lift heavy printers and copiers properly
- Protect customer data and privacy