Computer Repair Technician how-to
How to Remove Malware from a PC
Clean systems carefully to avoid losing data.
Quick answer
Clean systems carefully to avoid losing data. In short: disconnect; back; boot, then complete the remaining steps below.
Step by step
Disconnect the PC from the network.
Back up important files.
Boot into safe mode or use a rescue disk.
Run updated malware scanners.
Remove threats and suspicious programs.
Update the OS and software and reconnect.
Safety reminders for computer repair technicians
- Use ESD protection when handling components
- Unplug devices and discharge power supplies
- Lift heavy printers and copiers properly
- Protect customer data and privacy
Key terms
Motherboard · SSD · RAM · BIOS/UEFI · POST · Malware: see the full computer repair technician glossary.