Correctional Officer how-to
How to De-escalate a Conflict
Words prevent many uses of force.
Quick answer
Words prevent many uses of force. In short: keep; speak; listen, then complete the remaining steps below.
Step by step
Keep a safe distance and call backup if needed.
Speak calmly and use names.
Listen and acknowledge concerns.
Give clear choices.
Separate people if possible.
Document the incident.
Safety reminders for correctional officers
- Stay alert and never turn your back carelessly
- Follow use-of-force policies
- Wear gloves for searches
- Use peer support and wellness programs
Key terms
Count · Contraband · Shakedown · Housing unit · Use of force continuum · Segregation: see the full correctional officer glossary.