How to make a compliant collection call
Compliance protects you and the customer.
6 steps →How-to guides
Debt Collector How-To Guides
Step-by-step guides to common debt collector tasks: the practical side of the job.
Common debt collector tasks
Step-by-step overviews of tasks debt collectors perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to set up an affordable payment plan
Plans people can keep get paid.
6 steps →How to handle a customer debt dispute
Disputes must be handled by the rules.
6 steps →Before you practice
Learn every core task
Our Debt Collector training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.