Day in the life
A Day in the Life of an Insurance Claims Clerk
What insurance claims clerks actually do from the start of a shift to the end: the tasks, tools, schedule and realities of the job.
What is a typical day like for an insurance claims clerk?
Open the claims queue. From there, the day usually includes enter new claims, check claims for completeness, and verify coverage. Full-time business hours.
Hour by hour: a typical shift
No two days are identical, but this timeline reflects a realistic day for an insurance claims clerk working full time.
- Open the claims queue.
- Enter new claims.
- Verify coverage.
- Request missing documents.
- Process policy endorsements.
- Answer agent calls.
- Route claims to adjusters.
Where insurance claims clerks work
Clerks work in insurance company offices and remotely.
Hours and schedule
Full-time business hours.
Tasks you’ll do most often
- Enter new claims
- Check claims for completeness
- Verify coverage
- Request missing information
- Process policy changes
- Answer customer and agent questions
- Route claims to adjusters
Tools you’ll use every day
- Claims systems
- Policy administration systems
- Document management
- CRM
- Phone systems
- Excel
The best and hardest parts of the job
What people like
- Steady industry
- Remote options
- No degree needed
- Path to adjuster roles
What’s hard
- Repetitive
- Upset customers
- Volume targets
- Detail-heavy
You’ll likely thrive if…
- I’m accurate
- I like steady work
- I’m patient with customers
- I want remote options
- I want an insurance career
- I don’t need a degree
Not sure? Take the free Insurance Claims Clerk fit quiz or the Career Match Quiz.
Staying safe on the job
- Protect personal and health data
- Report suspected fraud
- Follow privacy rules
- Use ergonomic setups