Glossary
Insurance Claims Clerk Terms & Vocabulary
15 essential insurance claims clerk terms with plain-English definitions: the vocabulary you’ll hear in training and on day one.
Key insurance claims clerk vocabulary
These 15 terms come up constantly in insurance claims clerk training, on the job and in interviews. Knowing them helps you follow instructions, document accurately and sound prepared.
- Adjuster
- Investigates claims.
- Claim
- Request for payment.
- Claim number
- Claim ID.
- Coverage
- What the policy pays for.
- Deductible
- Amount paid first.
- Endorsement
- Policy change.
- Exclusion
- Not covered.
- Explanation of benefits
- Statement of what was paid.
- First notice of loss
- First claim report.
- Lapse
- Policy ending for nonpayment.
- Pending
- Waiting on information.
- Policy
- Insurance contract.
- Policyholder
- Insured person.
- Cost of insurance.
- Subrogation
- Recovering costs from at-fault party.
Practice these terms
Test yourself with the free Insurance Claims Clerk practice test: it includes vocabulary questions built from this list. For a complete course, see Insurance Claims Clerk training.
Browse terms from every career in our career glossary.