Day in the life
A Day in the Life of an Intake Interviewer
What intake interviewers actually do from the start of a shift to the end: the tasks, tools, schedule and realities of the job.
What is a typical day like for an intake interviewer?
Open the registration desk. From there, the day usually includes interview clients or patients, complete forms, and verify identity and insurance. Full or part time, including evening and weekend shifts in hospitals.
Hour by hour: a typical shift
No two days are identical, but this timeline reflects a realistic day for an intake interviewer working full time.
- Open the registration desk.
- Register morning patients.
- Verify insurance.
- Call survey respondents.
- Enter forms.
- Answer a family’s questions.
- Fix registration errors.
Where intake interviewers work
Interviewers work at hospital desks, call centers and agency offices.
Hours and schedule
Full or part time, including evening and weekend shifts in hospitals.
Tasks you’ll do most often
- Interview clients or patients
- Complete forms
- Verify identity and insurance
- Enter data
- Answer questions
- Schedule services
- Keep information confidential
Tools you’ll use every day
- Registration systems
- EHR software
- Insurance portals
- Survey software
- Scanners
- Phone systems
The best and hardest parts of the job
What people like
- No degree needed
- Short training
- Helping people start services
- Entry to healthcare
What’s hard
- Declining employment overall
- Repetitive
- Upset or stressed people
- Shift work
You’ll likely thrive if…
- I’m friendly
- I’m accurate
- I stay calm
- I keep things private
- I like helping people
- I want short training
Not sure? Take the free Intake Interviewer fit quiz or the Career Match Quiz.
Staying safe on the job
- Protect personal data
- Follow HIPAA
- Know emergency procedures
- Verify identity