Intake Interviewer how-to
How to Conduct a Neutral Survey Interview
Neutral delivery gets honest answers.
Quick answer
Neutral delivery gets honest answers. In short: read; keep; don’t, then complete the remaining steps below.
Step by step
Read the script exactly.
Keep a neutral tone.
Don’t explain questions beyond the script.
Record answers verbatim.
Thank the respondent.
Note any problems.
Safety reminders for intake interviewers
- Protect personal data
- Follow HIPAA
- Know emergency procedures
- Verify identity
Key terms
Intake · Registration · Insurance verification · Demographics · Copay · Consent form: see the full intake interviewer glossary.