Skills
Postal Clerk Skills & Tools
The technical skills, people skills and tools employers look for in postal clerks, and how to build and show them.
What skills do postal clerks need?
Postal Clerks need technical skills such as postal rates, mail classes, and cash handling, plus people skills like courtesy and patience. They also use tools such as Retail systems and Scales.
Technical (hard) skills
- Postal rates
- Mail classes
- Cash handling
- Package acceptance
- Sorting
- International rules
People (soft) skills
- Courtesy
- Patience
- Accuracy
- Reliability
Tools, equipment and technology
- Retail systems
- Scales
- Scanners
- Sorting cases
- Cash drawers
- Label printers
Skills in action: common tasks
These step-by-step guides show how postal clerks put their skills to work:
- How to help a customer pick the best mail option
- How to accept an international package
- How to ask about hazardous contents
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Postal rates” and “Mail classes.”
- Prove soft skills with results: instead of listing “courtesy,” describe a situation where you used it.
- List credentials such as USPS retail training near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our postal clerk glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Postal Clerk training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.