Glossary
Rental Agent Terms & Vocabulary
15 essential rental agent terms with plain-English definitions: the vocabulary you’ll hear in training and on day one.
Key rental agent vocabulary
These 15 terms come up constantly in rental agent training, on the job and in interviews. Knowing them helps you follow instructions, document accurately and sound prepared.
- Add-on
- Extras such as GPS or tools.
- Check-in
- Returning a rental.
- Check-out
- Starting a rental.
- Damage waiver
- Optional coverage for damage.
- Deposit
- Money held during a rental.
- Fleet
- The vehicles or equipment available.
- Fuel policy
- Rules for returning with fuel.
- Late fee
- A charge for late returns.
- Mileage
- Distance driven during a rental.
- One-way rental
- Returning to a different location.
- Rental agreement
- The contract for a rental.
- Reservation
- A booking for a rental.
- Upgrade
- A better vehicle or item.
- Utilization
- How often items are rented.
- Walkaround
- An inspection of a vehicle or item.
Practice these terms
Test yourself with the free Rental Agent practice test: it includes vocabulary questions built from this list. For a complete course, see Rental Agent training.
Browse terms from every career in our career glossary.