Skills
Rental Agent Skills & Tools
The technical skills, people skills and tools employers look for in rental agents, and how to build and show them.
What skills do rental agents need?
Rental Agents need technical skills such as rental contracts, payment processing, and vehicle and equipment inspection, plus people skills like customer service and persuasion. They also use tools such as Rental management software and Payment terminals.
Technical (hard) skills
- Rental contracts
- Payment processing
- Vehicle and equipment inspection
- Upselling
- Reservation systems
- Basic equipment knowledge
People (soft) skills
- Customer service
- Persuasion
- Attention to detail
- Patience
Tools, equipment and technology
- Rental management software
- Payment terminals
- Tablets for inspections
- Phones
- Keys and lockboxes
- Equipment manuals
Skills in action: common tasks
These step-by-step guides show how rental agents put their skills to work:
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Rental contracts” and “Payment processing.”
- Prove soft skills with results: instead of listing “customer service,” describe a situation where you used it.
- List credentials such as Valid driver’s license near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our rental agent glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Rental Agent training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.