Rental Agent how-to
How to Explain Protection Options
Clear explanations build trust and sales.
Quick answer
Clear explanations build trust and sales. In short: ask; explain; describe, then complete the remaining steps below.
Step by step
Ask about the customer’s current coverage.
Explain each option simply.
Describe what’s covered and what isn’t.
Share the cost.
Let the customer decide.
Document the choice.
Safety reminders for rental agents
- Watch for traffic on rental lots
- Lift equipment safely
- Explain equipment safety to customers
- Protect customer information
Key terms
Rental agreement · Damage waiver · Deposit · Walkaround · Check-out · Check-in: see the full rental agent glossary.