Rental Agent how-to

How to Process a Rental Return

Returns close the loop accurately.

Updated By the Career Education Institute Curriculum Team
Quick answer

Returns close the loop accurately. In short: check; inspect; check, then complete the remaining steps below.

Step by step

  1. Check the item in.

  2. Inspect for damage.

  3. Check fuel and mileage.

  4. Calculate charges.

  5. Explain any fees.

  6. Close the agreement.

Safety reminders for rental agents

  • Watch for traffic on rental lots
  • Lift equipment safely
  • Explain equipment safety to customers
  • Protect customer information

Rental agreement · Damage waiver · Deposit · Walkaround · Check-out · Check-in: see the full rental agent glossary.

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