Salon Manager how-to
How to Handle a Service Complaint
Fixing problems keeps clients loyal.
Quick answer
Fixing problems keeps clients loyal. In short: listen; assess; offer, then complete the remaining steps below.
Step by step
Listen and apologize.
Assess the issue.
Offer a fix or redo.
Involve the stylist respectfully.
Follow up.
Coach the team.
Safety reminders for salon managers
- Enforce sanitation and chemical safety
- Maintain ventilation
- Keep licenses current
- Prevent slips around wash stations
Key terms
Rebooking rate · Retail-to-service ratio · Client retention · Ticket average · Booth rental · Commission: see the full salon manager glossary.