Technical Writer how-to
How to Interview a Subject Matter Expert
Good interviews save time for busy experts.
Quick answer
Good interviews save time for busy experts. In short: research; prepare; ask, then complete the remaining steps below.
Step by step
Research beforehand.
Prepare focused questions.
Ask for demos.
Record with permission.
Confirm understanding.
Send drafts for review.
Safety reminders for technical writers
- Protect confidential product information
- Ensure safety warnings are accurate
- Use ergonomic setups
- Follow accessibility guidelines
Key terms
Documentation · Style guide · Information architecture · API · Docs as code · Single sourcing: see the full technical writer glossary.