Travel Agent how-to

How to Rebook After a Flight Cancellation

Quick action reduces client stress.

Updated By the Career Education Institute Curriculum Team
Quick answer

Quick action reduces client stress. In short: check; look; contact, then complete the remaining steps below.

Step by step

  1. Check the client’s situation.

  2. Look for alternative flights.

  3. Contact the airline or use the GDS.

  4. Rebook connections and hotels.

  5. Update the client.

  6. Help with refunds or claims.

Safety reminders for travel agents

  • Share travel advisories with clients
  • Recommend travel insurance
  • Protect client data and payments
  • Verify supplier reliability

GDS · Itinerary · FAM trip · Host agency · Commission · Service fee: see the full travel agent glossary.

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