Free practice test

Receptionist Practice Test

Check what you know about the receptionist job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on receptionist knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15Answer calls within about:
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Answer: Three rings. Prompt answers are professional.

Question 2 of 15A visitor log records:
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Answer: Who entered the building. It tracks visitors.

Question 3 of 15When taking a message, always:
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Answer: Repeat the phone number back. Confirm numbers.

Question 4 of 15Call routing means:
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Answer: Directing calls to the right person. Send callers to the right place.

Question 5 of 15Confidential information should be:
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Answer: Protected. Protect private information.

Question 6 of 15Which term matches this definition: “Directing calls to the right person.”
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Answer: Call routing. Call routing: Directing calls to the right person.

Question 7 of 15What does “Visitor log” mean?
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Answer: A record of who entered the building.. Visitor log: A record of who entered the building.

Question 8 of 15Which term matches this definition: “A service that answers calls when the office is closed.”
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Answer: After-hours service. After-hours service: A service that answers calls when the office is closed.

Question 9 of 15What does “Hold” mean?
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Answer: Pausing a call while you find information.. Hold: Pausing a call while you find information.

Question 10 of 15Which term matches this definition: “A delivery service.”
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Answer: Courier. Courier: A delivery service.

Question 11 of 15What does “Voicemail” mean?
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Answer: Recorded messages.. Voicemail: Recorded messages.

Question 12 of 15Which term matches this definition: “An automated phone menu.”
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Answer: Auto-attendant. Auto-attendant: An automated phone menu.

Question 13 of 15What does “Appointment confirmation” mean?
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Answer: Reminding clients of scheduled visits.. Appointment confirmation: Reminding clients of scheduled visits.

Question 14 of 15Which term matches this definition: “Keeping information private.”
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Answer: Confidentiality. Confidentiality: Keeping information private.

Question 15 of 15What does “Badge” mean?
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Answer: An ID that grants building access.. Badge: An ID that grants building access.

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