Receptionist how-to
How to Check In a Visitor
A smooth check-in makes visitors feel welcome and keeps the building secure.
Quick answer
A smooth check-in makes visitors feel welcome and keeps the building secure. In short: greet; ask; have, then complete the remaining steps below.
Step by step
Greet the visitor warmly.
Ask who they’re visiting and confirm the appointment.
Have them sign in or register in the visitor system.
Print a badge if required.
Notify the host.
Offer a seat and refreshments if available.
Safety reminders for receptionists
- Follow building security and visitor procedures
- Know emergency and evacuation plans
- Keep the reception area clear of tripping hazards
- Protect confidential information on screens and papers
Key terms
Multi-line phone · Call routing · Hold · Voicemail · Visitor log · Badge: see the full receptionist glossary.