Career roadmap
How to Become a Receptionist
The education, training, certifications and steps it takes to start working as a receptionist, plus how long it takes and where the career can lead.
To become a receptionist: (1) finish high school or a GED, (2) build customer service experience, (3) learn office software, (4) get hired as a receptionist, (5) advance. Most people need about 1–2 weeks on the job. BLS lists “high school diploma or equivalent” as the typical entry-level education.
5 steps to become a receptionist
Finish high school or a GED
Good communication skills help.
Build customer service experience
Retail or hospitality jobs help.
Learn office software
Practice email, calendars and spreadsheets.
Get hired as a receptionist
Many industries hire year-round.
Advance
Move into administrative assistant, office coordinator or office manager roles.
Education and training requirements
A high school diploma is typical. Receptionists learn on the job, usually in a few days or weeks.
| Typical entry-level education (BLS) | High school diploma or equivalent |
|---|---|
| Related work experience | None |
| On-the-job training | Short-term on-the-job training |
| Typical training time | 1–2 weeks on the job |
Certifications and licenses
- Microsoft Office Specialist: Certification in common office software.
- Customer service certification: Training in professional communication.
- Medical front office training: Helpful for clinic receptionists.
- CPR/First aid: Useful in some workplaces.
Skills to build now
Start with multi-line phone systems, scheduling software, and data entry, and practice friendliness and professional communication. Learning the receptionist vocabulary early makes training and interviews easier.
Where the career can lead
- Receptionist: Run the front desk.
- Administrative Assistant: Support teams.
- Office Coordinator: Coordinate office operations.
- Office Manager: Manage the office.
Get a head start
Our self-paced Receptionist training gives you a realistic, practical overview of the job (duties, terminology, step-by-step tasks, safety and interview prep) so you can decide with confidence and show employers you’re serious.
Common questions about getting started
How long does it take to become a receptionist?
Most people need about 1–2 weeks on the job of training. A high school diploma is typical. Receptionists learn on the job, usually in a few days or weeks.
Do you need a degree to be a receptionist?
No four-year degree is typically required. BLS lists “high school diploma or equivalent” as the typical entry-level education, plus short-term on-the-job training.
What certifications are available for receptionists?
Common credentials include Microsoft Office Specialist, Customer service certification, Medical front office training, and CPR/First aid. Requirements vary by state and employer.
Sources
- U.S. Bureau of Labor Statistics, BLS Occupational Employment and Wage Statistics (OEWS), May 2025, SOC 43-4171 (Receptionists and information clerks).
- U.S. Bureau of Labor Statistics, BLS Employment Projections, Table 1.2 (2025–35).
- O*NET OnLine summary for Receptionists and information clerks (U.S. Department of Labor).
- BLS Occupational Outlook Handbook.
Reviewed by the Career Education Institute Curriculum Team. Pay figures are national estimates; local pay varies. See our editorial policy.