How to answer and transfer a business call
Professional calls build trust from the first ring.
6 steps →How-to guides
Receptionist How-To Guides
Step-by-step guides to common receptionist tasks: the practical side of the job.
Common receptionist tasks
Step-by-step overviews of tasks receptionists perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to check in a visitor
A smooth check-in makes visitors feel welcome and keeps the building secure.
6 steps →How to take a complete phone message
A complete message saves time for everyone.
6 steps →Before you practice
Learn every core task
Our Receptionist training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.