Skills
Claims Adjuster Skills & Tools
The technical skills, people skills and tools employers look for in claims adjusters, and how to build and show them.
What skills do claims adjusters need?
Claims Adjusters need technical skills such as policy interpretation, damage estimating, and xactimate, plus people skills like empathy and objectivity. They also use tools such as Xactimate or similar estimating software and Claims management systems.
Technical (hard) skills
- Policy interpretation
- Damage estimating
- Xactimate
- Investigation and interviewing
- Negotiation
- Claims documentation
People (soft) skills
- Empathy
- Objectivity
- Communication
- Time management
Tools, equipment and technology
- Xactimate or similar estimating software
- Claims management systems
- Ladders and measuring tools
- Moisture meters
- Cameras and drones
- Laptops and mobile devices
Skills in action: common tasks
These step-by-step guides show how claims adjusters put their skills to work:
- How to inspect a roof for hail damage
- How to write a property damage estimate
- How to explain a claim decision to a policyholder
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Policy interpretation” and “Damage estimating.”
- Prove soft skills with results: instead of listing “empathy,” describe a situation where you used it.
- List credentials such as State adjuster license near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our claims adjuster glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Claims Adjuster training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.