Server how-to

How to Recover from a Kitchen Mistake

How you handle mistakes shapes guests’ experience.

Updated By the Career Education Institute Curriculum Team
Quick answer

How you handle mistakes shapes guests’ experience. In short: apologize; explain; get, then complete the remaining steps below.

Step by step

  1. Apologize sincerely.

  2. Explain what you’ll do.

  3. Get the correct dish fired immediately.

  4. Tell a manager.

  5. Check back when the dish arrives.

  6. Thank the guest for their patience.

Safety reminders for servers

  • Communicate allergies clearly to the kitchen
  • Watch for wet floors
  • Carry trays safely
  • Follow responsible alcohol service

Section · Turn · Double seat · Fire · In the weeds · Comp: see the full server glossary.

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