Community, Social & Government Services training

Mediator Training

Learn what mediators do and how they do it: a semi-in-depth, practical course covering the role, vocabulary, common procedures, safety and career launch.

Updated By the Career Education Institute Curriculum Team
Enroll nowView syllabus
What you’ll learn in Mediator training

A practical, general introduction to the mediator job: what the role involves, 15+ key terms, how to perform common tasks such as open a mediation session and move from positions to interests, safety essentials and how to launch your career. Online, self-paced, about 10 hours, $89.99.

  • Tuition
    $89.99
    Volume pricing from 2 seats
  • Length
    10 hours
    10 modules
  • Format
    Online
    Self-paced, any device
  • Access
    12 months
    LMS access
  • Level
    Beginner
    To intermediate
  • You receive
    Certificate
    Of completion

Learning outcomes

By the end of this course you will be able to:

  • Explain what a mediator does day to day, where they work and how the role fits into the team
  • Use 15+ essential mediator terms correctly
  • Walk through open a mediation session, move from positions to interests, and break an impasse step by step
  • Identify the tools, equipment and technology used on the job
  • Apply core safety, compliance and professional standards
  • Map your path into the field, including credentials such as Basic mediation training (40 hours)

Course syllabus

10 modules, about 10 hours in total.

MODULE 01Introduction to the Mediator Role50 min
  • What mediators do and why the role matters
  • Where they work: settings, employers and teams
  • Pay, job outlook and the career ladder
  • Professional and ethical expectations
MODULE 02A Day on the Job35 min
  • A realistic shift, start to finish
  • Schedules, shifts and workload
  • Working with supervisors, coworkers and customers
  • The best and hardest parts of the job
MODULE 03Essential Mediator Vocabulary1 hr
  • Key term: Mediation
  • Key term: Arbitration
  • Key term: Caucus
  • Key term: Interests
  • Key term: Positions
  • Plus 10 more terms with practice drills
MODULE 04Core Duties and Responsibilities1 hr
  • Meet with disputing parties
  • Explain the mediation process
  • Facilitate discussions
  • Identify interests and options
  • Draft settlement agreements
MODULE 05Common Tasks, Step by Step2 hr 10 min
  • How to open a mediation session
  • How to move from positions to interests
  • How to break an impasse
  • Common mistakes and how to avoid them
MODULE 06Tools, Equipment and Technology50 min
  • Video conferencing
  • Case management software
  • Agreement templates
  • Whiteboards
  • Scheduling tools
MODULE 07Safety, Compliance and Professional Standards1 hr 10 min
  • Screen for domestic violence
  • Keep sessions safe and respectful
  • Protect confidentiality
  • End sessions if safety is at risk
MODULE 08Skills Employers Look For50 min
  • Facilitation
  • Negotiation
  • Conflict analysis
  • Neutrality
  • Patience
MODULE 09Launching Your Mediator Career50 min
  • Education and training pathways
  • Credential overview: Basic mediation training (40 hours)
  • Credential overview: State court mediator certification
  • Resume and interview preparation
  • Your first 90 days on the job
MODULE 10Final Knowledge Check50 min
  • Comprehensive practice exam with explanations
  • Certificate of completion on passing

Who this training is for

  • Students: find out what the mediator job is really like before choosing a program or major.
  • Career changers: test-drive the field and build vocabulary and confidence before investing in formal training.
  • New hires and employers: shorten ramp-up time with a consistent foundation for every new mediator.

Pricing

$89.99 per learner. Buying for a team? Volume pricing applies automatically from 2 learners.

SeatsDiscount
2 to 101% off
11 to 202% off
21 to 503% off
51 to 1005% off
101 to 2507% off
251 to 5008% off
501 to 1,00010% off

Free preview lessons

Sample the course material for free:

Why train for this career

Arbitrators, mediators and conciliators help parties settle disputes outside of court, facilitating negotiation or making decisions in cases such as divorce, business and workplace conflicts. BLS reports a median wage of $75,530 (May 2025) and about 300 openings per year. Read the full mediator career profile or see salary details.

Enroll in Mediator Training

Fill this out and press the button: your email app will open with a pre-filled message to our enrollment team (info@hazwoper-osha.com). We reply with a payment link or invoice and your learning-platform login. Nothing you type is stored on this website.

Course Mediator Training · 10 hours · $89.99 per learner

We currently serve U.S. residents only.
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Mediator training FAQ
How long is the Mediator training?
About 10 hours, online, self-paced. You get 12 months of LMS access, so you can learn around work or school.
How much does the Mediator training cost?
$89.99 per learner. Volume pricing applies automatically from 2 learners, up to 10% off for large groups.
Is the course online?
Yes. The course runs on our online learning platform (LMS). After you enroll, we email your login details.
Will this course make me a licensed or certified mediator?
No. This is a general career-preparation course. It does not by itself grant a state license, national certification or academic credit. It is designed to help you understand the job and prepare for the formal training, exams and interviews that follow.
Who is this course for?
Students exploring careers, adults changing careers, new hires who want a faster ramp-up, and employers onboarding mediators.
How do I enroll?
Use the enrollment form on this page. It opens a pre-filled email to our team, and we reply with your payment link or invoice and your LMS access. You can also call 1-866-429-6742.
Do you offer group or employer pricing?
Volume pricing from 2 seats. Choose “My team or employees” on the form or visit our employer training page.
What do I receive when I finish?
Certificate of completion from Career Education Institute after you pass the final knowledge check.


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