Free practice test

Reservation Agent Practice Test

Check what you know about the reservation agent job with 15 free questions and instant explanations.

Updated By the Career Education Institute Curriculum Team
About this practice test

15 multiple-choice questions on reservation agent knowledge, safety and vocabulary. Submit to see your score and explanations, or open any question’s answer as you go. Nothing is saved or shared.

Question 1 of 15A PNR is:
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Answer: A passenger name record. Record.

Question 2 of 15IROP means:
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Answer: Irregular operations. Term.

Question 3 of 15Offer travelers:
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Answer: Choices. Service.

Question 4 of 15Standby means:
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Answer: Waiting for open seats. Status.

Question 5 of 15Say what you:
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Answer: Can do. Communication.

Question 6 of 15Which term matches this definition: “Missed connection.”
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Answer: Misconnect. Misconnect: Missed connection.

Question 7 of 15What does “Bag tag” mean?
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Answer: Baggage label.. Bag tag: Baggage label.

Question 8 of 15Which term matches this definition: “Passenger name record.”
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Answer: PNR. PNR: Passenger name record.

Question 9 of 15What does “GDS” mean?
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Answer: Global distribution system.. GDS: Global distribution system.

Question 10 of 15Which term matches this definition: “Boards flights.”
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Answer: Gate agent. Gate agent: Boards flights.

Question 11 of 15What does “Overbooking” mean?
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Answer: Selling more seats than available.. Overbooking: Selling more seats than available.

Question 12 of 15Which term matches this definition: “Change of flights.”
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Answer: Connection. Connection: Change of flights.

Question 13 of 15What does “No-show” mean?
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Answer: Passenger who doesn’t arrive.. No-show: Passenger who doesn’t arrive.

Question 14 of 15Which term matches this definition: “Credit for future travel.”
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Answer: Travel voucher. Travel voucher: Credit for future travel.

Question 15 of 15What does “IROP” mean?
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Answer: Irregular operations.. IROP: Irregular operations.

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