How to rebook a passenger after a cancellation
Calm rebooking turns frustration around.
6 steps →How-to guides
Reservation Agent How-To Guides
Step-by-step guides to common reservation agent tasks: the practical side of the job.
Common reservation agent tasks
Step-by-step overviews of tasks reservation agents perform regularly. Use them to understand the job, prepare for training or refresh your memory.
How to board a flight on time
On-time boarding keeps schedules.
6 steps →How to calm an angry traveler
Empathy works better than rules.
6 steps →Before you practice
Learn every core task
Our Reservation Agent training walks through these procedures and more, alongside vocabulary, safety and career-launch lessons.