Skills
Reservation Agent Skills & Tools
The technical skills, people skills and tools employers look for in reservation agents, and how to build and show them.
What skills do reservation agents need?
Reservation Agents need technical skills such as reservation systems, ticketing, and check-in procedures, plus people skills like patience and calm under pressure. They also use tools such as Sabre or Amadeus and Check-in kiosks.
Technical (hard) skills
- Reservation systems
- Ticketing
- Check-in procedures
- Rebooking
- Payment processing
- Travel rules
People (soft) skills
- Patience
- Calm under pressure
- Friendliness
- Problem-solving
Tools, equipment and technology
- Sabre or Amadeus
- Check-in kiosks
- Bag tag printers
- Headsets
- Payment systems
- Radios
Skills in action: common tasks
These step-by-step guides show how reservation agents put their skills to work:
- How to rebook a passenger after a cancellation
- How to board a flight on time
- How to calm an angry traveler
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Reservation systems” and “Ticketing.”
- Prove soft skills with results: instead of listing “patience,” describe a situation where you used it.
- List credentials such as Airline agent training near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our reservation agent glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Reservation Agent training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.