Glossary
Reservation Agent Terms & Vocabulary
15 essential reservation agent terms with plain-English definitions: the vocabulary you’ll hear in training and on day one.
Key reservation agent vocabulary
These 15 terms come up constantly in reservation agent training, on the job and in interviews. Knowing them helps you follow instructions, document accurately and sound prepared.
- Bag tag
- Baggage label.
- Boarding pass
- Ticket to board.
- Shared flight between airlines.
- Connection
- Change of flights.
- Fare class
- Ticket price category.
- Gate agent
- Boards flights.
- GDS
- Global distribution system.
- IROP
- Irregular operations.
- Misconnect
- Missed connection.
- No-show
- Passenger who doesn’t arrive.
- Overbooking
- Selling more seats than available.
- PNR
- Passenger name record.
- Standby
- Waiting for open seats.
- Travel voucher
- Credit for future travel.
- Upgrade
- Better class.
Practice these terms
Test yourself with the free Reservation Agent practice test: it includes vocabulary questions built from this list. For a complete course, see Reservation Agent training.
Browse terms from every career in our career glossary.