Human Resources Manager how-to
How to Investigate a Workplace Complaint
Fair investigations protect everyone.
Quick answer
Fair investigations protect everyone. In short: acknowledge; plan; interview, then complete the remaining steps below.
Step by step
Acknowledge the complaint.
Plan interviews.
Interview the complainant, accused and witnesses.
Collect documents.
Reach a conclusion.
Document and act.
Safety reminders for human resources managers
- Prevent harassment and discrimination
- Protect employee records
- Support workplace safety programs
- Plan for workplace violence prevention
Key terms
Employee relations · At-will employment · FMLA · ADA · EEOC · Title VII: see the full human resources manager glossary.