Passenger Attendant how-to

How to Assist in a Travel Emergency

Calm help matters most.

Updated By the Career Education Institute Curriculum Team
Quick answer

Calm help matters most. In short: stay; follow; help, then complete the remaining steps below.

Step by step

  1. Stay calm.

  2. Follow crew instructions.

  3. Help vulnerable passengers.

  4. Guide to exits.

  5. Count people.

  6. Report.

Safety reminders for passenger attendants

  • Lift safely
  • Lock wheelchair brakes
  • Follow security rules
  • Know emergency exits

Wheelchair assist · PRM · ADA · Boarding · Deplaning · Gate: see the full passenger attendant glossary.

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