Passenger Attendant how-to

How to Push an Airport Wheelchair Passenger

Good assistance builds trust.

Updated By the Career Education Institute Curriculum Team
Quick answer

Good assistance builds trust. In short: introduce; lock; load, then complete the remaining steps below.

Step by step

  1. Introduce yourself.

  2. Lock brakes before sitting.

  3. Load bags safely.

  4. Push at a comfortable speed.

  5. Back into elevators.

  6. Confirm the gate.

Safety reminders for passenger attendants

  • Lift safely
  • Lock wheelchair brakes
  • Follow security rules
  • Know emergency exits

Wheelchair assist · PRM · ADA · Boarding · Deplaning · Gate: see the full passenger attendant glossary.

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