Skills
Passenger Attendant Skills & Tools
The technical skills, people skills and tools employers look for in passenger attendants, and how to build and show them.
What skills do passenger attendants need?
Passenger Attendants need technical skills such as passenger assistance, wheelchair handling, and customer service, plus people skills like kindness and patience. They also use tools such as Wheelchairs and Radios.
Technical (hard) skills
- Passenger assistance
- Wheelchair handling
- Customer service
- Safety procedures
- Food service
- Announcements
People (soft) skills
- Kindness
- Patience
- Courtesy
- Calm
Tools, equipment and technology
- Wheelchairs
- Radios
- Carts
- PA systems
- Tablets
- First aid kits
Skills in action: common tasks
These step-by-step guides show how passenger attendants put their skills to work:
- How to push an airport wheelchair passenger
- How to help an unaccompanied minor
- How to assist in a travel emergency
How to show these skills on a resume
- Lead your skills section with the technical skills from the job posting, for example, “Passenger assistance” and “Wheelchair handling.”
- Prove soft skills with results: instead of listing “kindness,” describe a situation where you used it.
- List credentials such as Passenger assistance training near the top, with the issuing organization and date.
- Use the employer’s vocabulary. Our passenger attendant glossary covers the terms hiring managers expect.
How to build these skills
Formal training, supervised practice and certification are the most direct routes. Our Passenger Attendant training introduces each of these skills with plain-language lessons, procedures and a final knowledge check: a strong foundation before hands-on training or your first day.